If a withdrawal request remains pending, review the existing request, verification status and payout information before creating another one.
Pending Withdrawal Checklist
- Is KYC or account verification complete?
- Does the payout name or number match the profile?
- Do you have the request/reference ID?
- Is the selected withdrawal method still available?
- Is an earlier request already being processed?
Step-by-Step Review
- Open the Withdrawal History or Status section.
- Note the current request status.
- Review the payout details.
- Complete any outstanding verification requirement.
- Avoid submitting a duplicate request.
- If the delay continues, prepare the request information for support.
Possible Reasons for Delay
Verification review, incorrect payout details, payment-provider processing or an existing request queue may affect timing. Follow any specific status message shown in the account.
What to Share with Support
Request ID, date/time, amount, selected payment method and a relevant screenshot can be useful. Do not share passwords, OTPs, PINs or other security credentials.
