If Nagad is shown as an available TK11 payment method, follow the current on-screen instructions and avoid unofficial numbers or third-party directions.
Finding the Nagad Option
Use the Payment or Wallet section and select Nagad only when the method is currently visible in the account.
Nagad Deposit Checklist
- Check the receiver details.
- Enter the amount correctly.
- Follow any reference-field instructions.
- Save the transaction ID.
- Confirm the account payment status after completion.
If the Deposit Is Pending
Do not make a duplicate payment immediately. Review the existing reference and payment status first.
Nagad Withdrawal
If withdrawal to Nagad is available, confirm that the wallet information matches the account profile or verification details before submitting.
Common Problems and Security
Wrong numbers, missing references, pending provider processing or profile mismatches can cause issues. Never share a Nagad PIN, OTP or password. A transaction reference can be useful for support, but security credentials are not needed.
