KYC review can be delayed by profile mismatches, unclear documents or repeated submissions. This guide explains common TK11 verification problems and practical checks.
Name or Profile Mismatch
Check that the account profile and submitted verification information use consistent details. If something is wrong, use the available correction or support process rather than creating another account.
Unclear Document Images
Blur, glare, cropping or low light can make a document difficult to review. Use a clear image with readable information and visible document edges.
Expired or Incorrect Documents
Submit only the type of document or information requested by the current verification page. Unrelated or expired material can slow the review.
KYC Pending for a Long Time
A review queue or additional checks may keep a request pending. Check the existing status before submitting the same information again.
Payment Information Mismatch
Payment or withdrawal details that do not match the profile may require additional review. Confirm names and account information before submitting.
Privacy
Never include passwords, OTPs, wallet PINs or recovery codes in KYC documents or support messages. Use only the official verification flow.
